Mac Support: Upgrade Advice

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Many Mac users don’t know when to let go of a computer. Or, on the other hand, whether or not (and how) to keep an older Mac humming along for a long time after the warranty has run out. I’ve gained a lot of experience at what Macs of what vintage are good for doing what chores.

Depending on the applications you want to run, an older computer can remain perfectly serviceable for quite a while. Sometimes a simple RAM upgrade (to eliminate that spinning beach ball you see, or a hard drive upgrade (to handle a burgeoning photo or music library) can give a computer a new lease on life. Since hard drives always fail eventually, putting a fresh one in your computer also reduces your risk of data loss. (Just the same, a good backup plan is a must.)

But there does come a time to say goodbye. For example Mac users who want to be able to watch movies instantly from their Netflix account are out in the cold unless they have one of the newer Macs with an Intel processor. I can survey your current computer dispassionately and help you develop a useful strategy for your computing solution.

I am happy to give Mac users impartial advice (no up selling, since I don’t sell Macs at all) on whether or not their current computer is getting long in the tooth. If it is time for a new one, I can do a white-glove installation, getting it online and working with your printers and other peripherals.

I also know the ins and outs of Apple service, since I’m an Apple-Certified Technician. I can tell you about AppleCare and your privileges as a Mac owner.

For example many people don’t realize that desktop Macs are eligible for on-site service, when they’re under warranty or an AppleCare plan. That means you don’t have to cart your computer into an Apple Store or other Apple Authorized Service Provider. Apple will cover sending one of our technicians to your house with parts.