Payment Terms
Rates
Our standard rate is $99/hr, billed in 30-minute increments. For on-site work, there is a one-hour minimum per visit. There is no flat charge for travel per-visit, unless location is outside greater than 20 miles from Amherst, MA 01002. The rate is $0.50 a mile outside of the allowed 20 miles. Initial evaluations are not subject to the one-hour minimum. Travel over 100-miles or overnight is negotiated in advance.
Billable Time
Billable time is any time spent that utilizes our expertise. Time spent creating proposals, providing purchasing advice, walking through new facilities and speaking with vendors or contractors on your behalf. Just as with our service time, we do our best to complete these tasks quickly and thoroughly.
Travel Time
left-click travel time scheduled is outlined below.
Distance (Rate)
0-10 miles (No fee)
11-30 miles ($19)
31-80 miles ($59)
81-120 miles ($89)
Please contact us if you’d like to schedule our services outside for a location greater than 120-mins away.
Payment
We require that new clients pay on site, in the form of check or credit card. Please make checks payable to left-click Corporation. Existing clients with whom we have arranged terms will be billed according to those terms.
Email, phone, or remote support
Technology often enables us to solve your issues without coming to your location in some instances. We do this whenever possible, as it is the most efficient use of everybody's time. For existing clients, short calls (
Our hours
We're available 24x7x365. Having said that, our "official" business hours are 10AM to 6PM, Monday through Sunday, except for recognized holidays. Any request to work outside of these hours is evaluated on a per-request basis.
Emergencies
We will do our best to provide the fastest support possible. If there is a technician available, left-click can generally be on site within travel time plus 30 minutes during business hours. Please note that there is a one-time fee of $150 plus the hourly rate of $99/hr for this service. If it is an after-hours emergency, we can provide phone, email, and remote support at our typical rate if appropriate, or schedule you for the next available appointment. We evaluate each emergency on a case-by-case basis and work with you to get an optimum resolution.
But what IS an emergency?
An emergency is a situation where your ability to work is totally compromised. Only you can determine when a situation is an emergency, but here's a helpful checklist:
- You have restarted, and the problem still exists
- You have restarted your modem and router (for network issues)
- Your system is unresponsive
- You can't perform a critical function
- There is a very strange sound
- Smoke. Anywhere. Anytime.